/* HelpDesk ARISTO */
* { box-sizing: border-box; }
:root {
  --bg: #f4f6f9; --panel: #fff; --border: #dfe4ea; --text: #24292f; --muted: #6b7480;
  --accent: #2563eb; --accent-dark: #1d4ed8; --green: #16a34a; --red: #dc2626;
  --orange: #ea8a00; --violet: #7c3aed;
}
html, body { margin: 0; padding: 0; background: var(--bg); color: var(--text);
  font: 14px/1.45 "Segoe UI", system-ui, sans-serif; }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 22px; margin: 0 0 16px; }
h2 { font-size: 16px; margin: 22px 0 8px; }
h3 { font-size: 14px; margin: 16px 0 6px; }
code { background: #eef1f5; padding: 1px 5px; border-radius: 4px; font-size: 12px; }

/* layout */
.sidebar { position: fixed; left: 0; top: 0; bottom: 0; width: 210px; background: #1e2532;
  color: #cfd6e4; display: flex; flex-direction: column; }
.sidebar .logo { padding: 18px 16px; font-size: 17px; font-weight: 700; color: #fff; }
.sidebar .logo span { color: #7ea1ff; }
.sidebar nav { flex: 1; display: flex; flex-direction: column; }
.sidebar nav a { color: #cfd6e4; padding: 10px 16px; border-left: 3px solid transparent; }
.sidebar nav a:hover { background: #293142; text-decoration: none; }
.sidebar nav a.active { background: #293142; border-left-color: #7ea1ff; color: #fff; }
.sidebar-footer { padding: 14px 16px; border-top: 1px solid #333d52; }
.sidebar-footer .me { font-weight: 600; color: #fff; }
main.with-sidebar { margin-left: 210px; padding: 22px 26px; }
main.full { padding: 22px; }
.pill { background: #3b4761; border-radius: 9px; padding: 1px 7px; font-size: 11px; margin-left: 6px; }
.pill-new { background: var(--red); color: #fff; }

/* cards */
.cards { display: flex; gap: 12px; flex-wrap: wrap; margin-bottom: 18px; }
.card { background: var(--panel); border: 1px solid var(--border); border-radius: 10px;
  padding: 14px 20px; min-width: 130px; color: var(--text); text-align: center; }
.card:hover { text-decoration: none; border-color: var(--accent); }
.card-num { font-size: 26px; font-weight: 700; }
.card-alert { border-color: var(--red); background: #fef2f2; }
.c-new { color: var(--red); } .c-open { color: var(--accent); } .c-pending { color: var(--orange); }
.c-resolved { color: var(--green); } .c-overdue { color: var(--red); }

.grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 26px; }
@media (max-width: 1100px) { .grid-2 { grid-template-columns: 1fr; } }

/* tables */
.tbl { width: 100%; border-collapse: collapse; background: var(--panel);
  border: 1px solid var(--border); border-radius: 8px; overflow: hidden; margin-bottom: 12px; }
.tbl th { text-align: left; font-size: 12px; color: var(--muted); font-weight: 600;
  padding: 8px 10px; background: #f8fafc; border-bottom: 1px solid var(--border); }
.tbl td { padding: 7px 10px; border-bottom: 1px solid #edf0f4; vertical-align: top; }
.tbl tr:last-child td { border-bottom: none; }
.tbl .subj a { font-weight: 600; }
.tbl .subj .small { display: block; }
.row-overdue { background: #fff5f5; }
.center { text-align: center; }

/* badges */
.badge { display: inline-block; padding: 2px 9px; border-radius: 11px; font-size: 12px;
  font-weight: 600; white-space: nowrap; }
.st-new { background: #fee2e2; color: #b91c1c; }
.st-open { background: #dbeafe; color: #1d4ed8; }
.st-pending { background: #fef3c7; color: #b45309; }
.st-resolved { background: #dcfce7; color: #15803d; }
.st-closed { background: #e5e7eb; color: #4b5563; }
.prio { font-size: 12px; font-weight: 600; white-space: nowrap; }
.pr-critical { color: var(--red); } .pr-critical::before { content: "‼ "; }
.pr-high { color: var(--orange); } .pr-high::before { content: "↑ "; }
.pr-normal { color: var(--muted); }
.pr-low { color: #94a3b8; } .pr-low::before { content: "↓ "; }
.sla-bad { color: var(--red); font-weight: 600; }
.ok { color: var(--green); font-weight: 600; }
.muted { color: var(--muted); }
.small { font-size: 12px; }
.nowrap { white-space: nowrap; }

/* bars */
.bar { background: #eef1f5; border-radius: 5px; height: 14px; overflow: hidden; }
.bar-inline { display: inline-block; width: 90px; vertical-align: middle; background: #eef1f5;
  border-radius: 5px; height: 12px; overflow: hidden; }
.bar-fill { background: var(--accent); height: 100%; border-radius: 5px; }
.bar-green { background: var(--green); }
.bar-red { background: var(--red); }

/* forms */
input, select, textarea { font: inherit; padding: 6px 9px; border: 1px solid var(--border);
  border-radius: 7px; background: #fff; color: var(--text); }
input:focus, select:focus, textarea:focus { outline: 2px solid #bfdbfe; border-color: var(--accent); }
textarea { width: 100%; resize: vertical; }
label { display: flex; flex-direction: column; gap: 4px; font-size: 13px; color: #374151; }
.btn { display: inline-block; padding: 7px 14px; border-radius: 7px; border: 1px solid var(--border);
  background: #fff; color: var(--text); cursor: pointer; font: inherit; }
.btn:hover { border-color: var(--accent); color: var(--accent); text-decoration: none; }
.btn-primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn-primary:hover { background: var(--accent-dark); color: #fff; }
.btn-success { background: var(--green); border-color: var(--green); color: #fff; }
.btn-success:hover { background: #15803d; color: #fff; }
.btn-sm { padding: 3px 9px; font-size: 12px; }
.filters { display: flex; gap: 8px; flex-wrap: wrap; align-items: end; margin-bottom: 14px; }
.filters .chk { flex-direction: row; align-items: center; gap: 5px; }
.form-col { display: flex; flex-direction: column; gap: 12px; max-width: 900px;
  background: var(--panel); border: 1px solid var(--border); border-radius: 10px; padding: 18px; }
.form-row { display: flex; gap: 14px; flex-wrap: wrap; }
.form-row label { flex: 1; min-width: 150px; }
.flash { background: #ecfdf5; border: 1px solid #a7f3d0; color: #065f46; border-radius: 8px;
  padding: 9px 14px; margin-bottom: 14px; }
.flash-error { background: #fef2f2; border-color: #fecaca; color: #991b1b; }

/* login */
.login-box { max-width: 360px; margin: 10vh auto; background: var(--panel); padding: 30px;
  border: 1px solid var(--border); border-radius: 12px; display: flex; flex-direction: column; gap: 8px; }
.login-box form { display: flex; flex-direction: column; gap: 12px; }
.login-box h1 { margin-bottom: 0; }

/* ticket page */
.ticket-head h1 { margin-bottom: 4px; }
.ticket-meta { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; margin-bottom: 16px; }
.ticket-layout { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 24px; }
@media (max-width: 1100px) { .ticket-layout { grid-template-columns: 1fr; } }
.thread { display: flex; flex-direction: column; gap: 10px; }
.msg { background: var(--panel); border: 1px solid var(--border); border-radius: 10px; padding: 10px 14px; }
.msg-in { border-left: 4px solid var(--accent); }
.msg-out.msg-public { border-left: 4px solid var(--green); }
.msg-internal { background: #fffbeb; border-left: 4px solid var(--orange); }
.msg-system { background: #f8fafc; color: var(--muted); font-size: 13px; }
.msg-head { display: flex; gap: 10px; align-items: baseline; flex-wrap: wrap; margin-bottom: 5px; }
.msg-body { white-space: pre-wrap; word-break: break-word; }
.msg-attach { margin-top: 7px; display: flex; gap: 12px; flex-wrap: wrap; }
.tag-internal { background: #fef3c7; color: #b45309; font-size: 11px; padding: 1px 7px; border-radius: 9px; }
.reply-form { background: var(--panel); border: 1px solid var(--border); border-radius: 10px;
  padding: 14px; display: flex; flex-direction: column; gap: 9px; }
.reply-tabs { display: flex; gap: 16px; }
.reply-tabs .rt { flex-direction: row; align-items: center; gap: 6px; font-weight: 600; cursor: pointer; }
.reply-actions { display: flex; gap: 9px; flex-wrap: wrap; }
.canned { max-width: 320px; }
.props { display: flex; flex-direction: column; gap: 14px; }
.props form:first-child { background: var(--panel); border: 1px solid var(--border); border-radius: 10px;
  padding: 14px; display: flex; flex-direction: column; gap: 9px; }
.props-info { background: var(--panel); border: 1px solid var(--border); border-radius: 10px; padding: 14px; }
.props-info h3 { margin: 12px 0 4px; color: var(--muted); text-transform: uppercase; font-size: 11px;
  letter-spacing: .5px; }
.props-info h3:first-child { margin-top: 0; }
.history { max-height: 260px; overflow-y: auto; display: flex; flex-direction: column; gap: 3px; }
.add-line { display: flex; gap: 5px; margin-top: 4px; flex-wrap: wrap; }
.add-line input { flex: 1; min-width: 90px; }
.inline-del { display: flex; gap: 5px; align-items: center; }

/* admin */
.tabs { display: flex; gap: 6px; margin-bottom: 16px; flex-wrap: wrap; }
.tab { padding: 7px 15px; border: 1px solid var(--border); background: #fff; border-radius: 8px;
  cursor: pointer; font: inherit; }
.tab.active { background: var(--accent); border-color: var(--accent); color: #fff; }
.tab-pane { display: none; }
.tab-pane.active { display: block; }
.frow { display: flex; gap: 7px; align-items: center; background: var(--panel);
  border: 1px solid var(--border); border-radius: 8px; padding: 7px 10px; margin-bottom: 6px; }
.frow input, .frow select { min-width: 0; }
.frow-head { background: none; border: none; font-size: 12px; color: var(--muted); font-weight: 600;
  padding-bottom: 0; margin-bottom: 2px; }
.frow-new { border-style: dashed; }
.canned-form { background: var(--panel); border: 1px solid var(--border); border-radius: 8px;
  padding: 10px; margin-bottom: 10px; display: flex; flex-direction: column; gap: 7px; }

.pager { display: flex; gap: 8px; margin-top: 10px; }